Platform Proposal

On Course Tours Business Platform

A platform built to modernise On Course operations, fitting seamlessly alongside the tools you already use.

What it could look like

Key Capabilities

A single unified platform for On Course operations, integrated with your existing tools.

01

Inventory Management

Easily manage inventory for tours and add-ons, tracking availability across departures at a glance.

02

Streamlined Backoffice

A clean, purpose-built admin interface for your staff. Manage bookings, customers, payments, and rooming reports from one place.

03

Booking Wizard

A single guided workflow for every booking. When a customer calls, staff can identify them, secure their tour, capture preferences, take payment, and send their itinerary without switching screens. Automated guardrails eliminate common errors like missed dietaries or incorrect deposit amounts.

04

Customer Portal

A self-service portal built for On Course customers. View itineraries, set pick-up locations, manage dietary and rooming preferences, and pay deposits or balances online. Integrates seamlessly with your existing Wordpress site.

05

Driver Scheduling

Build driver itineraries for tours and automatically generate optimal pickup routes. Drivers can view their schedule in the driver app, or you can print a PDF worksheet for the day.

06

Receive Payments

Accept deposits and full payments online via Stripe, or let customers pay themselves through the portal. Track payment status, send receipts, and reconcile everything back to each booking. You pay Stripe's standard rates directly, with no commission from us.

Detailed Walkthroughs

See It In Action

Each workflow demonstrated end to end. Hit play to see how the platform handles real scenarios.

01
Backoffice

Backoffice Management
& Bookings

The backoffice allows staff to seamlessly take bookings, view itineraries and availability, take payments, and manage customer needs like rooming requirements and dietaries.

02
Customer Experience

Customer Portal
Experience

Once booked, customers can log into their portal to manage preferences, book add-ons, and pay their balance at their own pace.

03
Driver Operations

Driver
Experience

For upcoming departures, drivers use the driver portal to view their assigned routes and passenger lists. Pickup routes are generated automatically based on customer addresses, with full Google Maps integration built in.

04
Fleet & Logistics

Fleet Operations
& Pickup Reports

Create coach routes, assign drivers, and generate pickup reports in a few clicks. The platform handles the logistics automatically, so your team can focus on delivering a great tour.

Want to see how this could
work for On Course?

Take the platform for a spin yourself, or flick me a message with your thoughts.